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SUPPORT Terms and Conditions
How can we best help you?
Please fill in the contact information section at the top of the page if you have any questions, e.g. how to care for your product, usage or feedback. Byron Inspired Pty Ltd will aim to respond within 1-2 days, from Monday to Friday, 9am to 5pm.
Order & Shipping
All sales are processed same or next business day, Australia wide and International shipping.
Byron Inspired Pty Ltd has chosen to use Australia Post for our standard shipping and our express options.
Goods are dispatched from Byron Bay, NSW, Australia.
Our processing and dispatch commences from the moment we receive credit card authorisation and verification.
We aim to process and dispatch your order within 1-2 business days, Monday to Friday, once your order is accepted and the stock is available.
Delivery Method: Delivery Estimate
Standard: 1-6 working days * (For estimates specific to your suburb please click here)
Express: 2-4 business days to major metro areas. *
International: For estimates specific to your country please click here.
**Delivery estimates exclude warehouse processing time of 1-2 business days. Delivery estimates are not guaranteed.
Please note for our customers from outside of Australia, please be aware that any taxes, fees and duties may be issued by your local authorises and is entirely the responsibility of the purchaser.
Frequently asked questions?
TRACKING MY ORDER
All orders will receive a tracking number via text from Australia Post when mobile numbers are provided during the ordering process.
REFUNDS & EXCHANGE
Returning a product is easy, please make sure you send your unopened product back within 28 days of receiving your order to PO BOX 286, BYRON BAY, NSW 2481.
Please ensure to contact us with your intention to return via email: email@example.com to ensure prompt refund upon us receiving the returned item(s).
Please note shipping costs, taxes and import duties are not included in the refund.
What can I return or exchange?
As our products are ingestible, Byron Inspired Pty Ltd will only accept returns and exchanges for re-saleable conditioned products that are sealed and unused.
When can I expect my refund?
One of our representatives will contact you and your refund, once approved are processed back to the method of payment used when placing your original order (Credit Card). Credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.
Can I change or cancel my order?
Orders are often processed and shipped within the hour, please make sure your order is correct, as we are limited in our ability to make changes to order once processed.
However, we will endeavour to do our best to accommodate any of your needs.
One of our customer service representatives will aim to respond within 48 hours, Monday through Friday (Australia).
Availability of Product
We pride ourselves on getting product to our customers promptly.
If our popular products are out of stock for any reason when you place your order, you will receive an email response advising you of estimated delivery time.
Pricing & Payments
Prices on our website are all quoted in in Australian Dollars (AUD). Byron Inspired Pty Ltd accepts Visa and Mastercard.
You can also choose to pay with Afterpay. When selecting this option at checkout, you will be directed to Afterpay. Please make sure to review the amount shown before clicking on the ‘Pay Now’ button.
For our International customers your credit card statement will reflect the amount in your currency post purchase.
Byron Inspired Pty Ltd trades independently within Australia and cannot advise customers on custom charges, taxes or other duties that may apply to other countries, as such, we advise you to source this information prior to purchasing. Prices are subject to change without notice.
Privacy for online orders
For our online secure purchases, Byron Inspired Pty Ltd does not store or keep credit card details.
Byron Inspired Pty Ltd choses to use eWAY for its online credit card transactions, eWAY is an Australian based provider of payment solutions, winner of the 2018 Best security/anti fraud solution award.
Visit the eWAY website for more information on online credit card payments.
Terms & Conditions
BYRON INSPIRED PTY LTD
This website is owned and operated by Byron Inspired Pty Ltd and is governed by its policies, terms and conditions (the “terms”) set forth below.
The use of this website is governed by the You should only access and use this website once you have read, accepted, and agreed to comply with the terms.
In acceptance of our terms and conditions you are accepting the following, the ability to place orders for products & services, register online accounts or sign up to receive emails.
If you do not agree with any of our terms and conditions, please feel free to not purchase any of our products or visit our website.
These terms supersede any subsequent terms or conditions included with any order, whether or not those terms or conditions are signed by Byron Inspired Pty Ltd.
Independent endorsers & the Instafamous
Byron Inspired Pty Ltd accepts no liability or responsibility for statements made or the actions of our independent endorsers.
Byron Inspired Pty Ltd is NOT a network marketing or multi-level marketing company, and as such provides no training or qualifications to the persons recommending products.
Links to Third Party Sites
It is our intent to occasionally publish third party website links on this website, links and information held on those sites are not controlled by Byron Inspired Pty Ltd.
None of the products or material on linked websites are endorsed by Byron Inspired Pty Ltd, and as such, we do not provide warranty or assume any responsibility in regards to quality, accuracy, source, suitability for purpose or any other aspect of the material of linked sites.
Byron Inspired Pty Ltd does not claim the intellectual property of others from the third property linked websites as their own.
Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission, of any service provider or third party in respect to a linked site.
Consent to being sent information via emails is confirmed by ordering products, agreeing to sign up for emails or registering for subscription for Byron Inspired Community monthly programs.
At any stage you would like to unsubscribe from any emails, please do so via a link at the bottom of our emails. You can also email our customer service team via firstname.lastname@example.org, and we will happily remove you from all future marketing.
Your privacy is extremely important to us. At your request you can be on our data base but not receive marketing emails. We can also remove your personal information from our data base completely at any time.
Available in Australia and New Zealand only. Conditions apply.
Copyright and Trade Marks
The content of this website including all information, text, graphics, names, logos, trademarks, brands, designs, software and advertisements (“content”) are the property of Byron Inspired Pty Ltd and are protected by copyright, trademark and other intellectual property rights, unless indicated otherwise on this website.
You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website.
All other use, copying or reproduction (including reproduction or display on any other website) of any part of this website is prohibited unless expressly stated otherwise and rights not expressly granted are reserved.
You must not use this website in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content.
Unless expressly stated otherwise, nothing contained in this website should be construed as a licence or right of use of any trademark or copyrighted material displayed on the website without the express written permission of the owner of the trademark or copyright.
No Warranty or Representations
Byron Inspired Pty Ltd maintain no liability for the use of this website, omissions, errors, inaccuracies, and typographical errors, and its content at your own risk.
On this website we make no warranty or representations about the reliability, accuracy, completeness or timeliness of the content.
Binding Conditions and Variations
The terms of this website are legally binding.
Byron Inspired Pty Ltd is not liable for any losses, or damages, caused by this website or any websites linked to or from this website.
We reserve the rights to make changes to the terms and to this website at any time.
You will be bound by the amended terms from the time that we post the updated terms on this website.
You should visit this page before each access or use of this website and periodically to review the terms.
Exclusions and Limitations of Liability
We are not liable for any losses or damages caused by this website or any website linked to or from this website.
All statutory or implied terms, warranties or conditions concerning the quality or condition of this website, or any information, goods, service, material, recommendations or advice supplied by us to you through this website, are excluded to the fullest extent permitted by law.
If we breach any term, warranty or condition which cannot lawfully be excluded at law, our liability for a breach of the applicable term, condition or warranty is Pty Ltd to either, at our election:
(a) the resupply of the goods you have purchased through this website on the purchase order in respect of which the claim arises; or
(b) payment of the amount you paid us for those goods. We will not be under any liability to you or any other person for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage,) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these terms. We do not warrant that any of the functions contained in this website or your access to this website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.
You indemnify Byron Inspired Pty Ltd and hold it harmless against all loss, expenses (including legal fees), actions, proceedings, costs, claims and damages arising from any breach by you of these terms, your access and/or use of this website or reliance on its contents or information received through it by you or any person accessing any content through you.
If you breach any of these terms, your access and/or use of this website or reliance on its contents or information received through it by you or any persons accessing any content through you, you indemnify Byron Inspired Pty Ltd and hold it harmless against all expenses (including legal fees), costs, all loss, actions and damage arising from any breach by you of these terms.